Unlocking AI Value in Business Processes: Insights from Appian's CEO

March 28, 2025 - 17:11

In a recent discussion, Appian's CEO, Matt Calkins, emphasized the critical need to integrate artificial intelligence (AI) into business processes to unlock its full potential. Calkins articulated that for AI to deliver tangible value in the commercial sector, it must be seamlessly woven into the fabric of organizational operations. By embedding AI into business workflows, companies can enhance efficiency, improve decision-making, and drive innovation.

Calkins highlighted that merely adopting AI technology is not enough; businesses must strategically implement it within their existing processes. This integration can lead to significant improvements in productivity and customer satisfaction. He pointed out that organizations should focus on identifying specific areas where AI can make a measurable impact, such as automating repetitive tasks or providing data-driven insights.

As companies navigate the complexities of digital transformation, Calkins' insights serve as a reminder of the importance of aligning AI initiatives with core business strategies to ensure sustainable growth and competitive advantage in the marketplace.